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Frequently Asked Questions
🏟️ Stadium Entry
Where is Docklands Stadium?
Docklands Stadium is located in the heart of Melbourne CBD, and easily accessible by a number of forms of transport.
The address is 740 Bourke St, Docklands VIC 3008.
Does the stadium have a bag policy?
- All bags are subject to security screening on entry. To avoid delays, it’s best to leave large bags at home. Further details on bag limits and bag sizes will be released closer to the tournament.
- Additional security measures may apply and will be communicated closer to tournament time.
Does the stadium have a dress code?
- Premium Experiences guest areas have a dress code minimum of smart casual.
- As a minimum for general public areas, fans must be appropriately clothed for a public place and must wear shoes.
🎟️ Tickets
Where can I buy tickets?
- Tickets for Rugby World Cup 2027 can be purchased from tickets.rugbyworldcup.com.
- Fans are reminded to purchase tickets only through official channels. Any tickets obtained via unauthorised or unofficial platforms will be cancelled.
- If you experience any issues with your ticket on event day, please visit the Stadium Ticket Office. Ticket Office staff can only assist with tickets purchased via Men’s Rugby World Cup Official Ticketing Website.
- 1 October 2026 will be your next opportunity to secure tickets for the biggest Men's Rugby World Cup in history, with tickets sold on a first-come, first-served basis. Create your ticketing account now at tickets.rugbyworldcup.com.
- All official tickets for Men's Rugby World Cup 2027 will be digital. More information on how to access and share tickets will be made available closer to the tournament.
I have a question about my tickets, what should I do?
- All ticketing related enquiries must be directed to our Ticketing Customer Service team. Please use the contact us form - https://tms-rwcmensaus27.zendesk.com/hc/en-gb/requests/new and a member of our team will be in touch.
I have a question about my hospitality that I have purchased, what should I do?
- All Hospitality related enquiries must be directed to our Official Hospitality provider, Rugby World Cup Experiences. Men's Rugby World Cup 2027 Official Ticket-Inclusive Hospitality & Ticket + Hotel Packages | Men's 2027 Rugby World Cup Experiences and a member of our team will be in touch.
❔ At the stadium
Can I smoke or vape inside the stadium?
- Smoking, including the use of e-cigarettes, is not permitted in the stadium.
- Fans must exit the stadium if they wish to smoke or vape – this includes e-cigarettes.
- Please ensure you retain your event ticket to scan out of the stadium (adjacent to your entry gate) and then re-enter through the turnstiles.
Does the stadium have free public Wi-Fi?
Yes, free wi-fi is available at the stadium.
Is first aid available at the stadium?
There are first aid facilities located throughout the stadium.
They are located at:
- Level 1 Aisle 40
- Level 2 Aisle 40
- Level 3 Aisle 17 and 41
Please speak to a customer service staff member on the day for assistance locating them.
Are there water refill stations available at the stadium?
Complimentary water stations are available throughout the stadium on all levels.
What if it rains on event day?
- Events will go ahead rain, hail or shine at Docklands Stadium unless fan and player safety is at risk.
- Docklands Stadium is partially covered depending on where your seat is.
- We recommend all fans bring rain ponchos or coats if inclement weather is forecast, no matter where your seats may be.
Can I buy merchandise at the stadium?
Merchandise is available on event days only, at outlets throughout the stadium. Please ask a customer service team member on arrival for your closest outlet. Tournament Programmes will be available at select locations throughout the stadium.
Does the stadium accept cash?
- Docklands Stadium is a cashless stadium. There are no ATMs in the stadium.
- Cash payments are not accepted anywhere within the stadium.
What should I do if I experience anti-social behaviour at an event?
Please see a customer service staff member or security staff at the stadium to report anti-social behaviour or send a message to 0427 767 768.
