Allianz Stadium

Frequently Asked Questions

🏟️ Stadium Entry

Can I enter through any turnstile?

Please ensure to enter by the turnstile indicated on your ticket. If you’re unsure when you arrive, speak to a volunteer or steward.

How early should I arrive at the stadium?

It is recommended to arrive at the stadium in good time to avoid disruptions. Turnstiles at the stadium will open 2 hours before kick-off of the bronze final for general admission.

Is there a minimum age to attend a match?

There is no age limit to attend a Women’s Rugby World Cup 2025 match, however supporters aged 15 and under must be accompanied by an adult.

Does a baby need a ticket to enter the stadium?

Children under the age of 2 do not require a ticket to enter the stadium, provided they are accompanied at all times by an adult and do not occupy a seat. Baby changing facilities can be found around the venue, these can be found on our interactive map or if you’re unsure ask a steward of volunteer. A buggy storage is also available subject to capacity which can be found on the interactive map.

If I am late to the match, can I still enter after kick-off?

Yes, late entry is permitted at this venue. Turnstiles will remain open until the end of half-time of the Final for late entry.

Does the stadium have Wi-Fi?

Yes, free public Wi-Fi is available at this venue through O2.

Once I have entered the stadium, can I leave and come back in?

Re-entry is not permitted at this venue, once you have scanned your ticket to enter the venue, you cannot scan out and re-enter.

Can I bring a water bottle into the stadium?

Yes, plastic and metal water bottles are permitted in the stadium up to a size of 750ml, for full information on venue rules and regulations, click HERE.

Can I bring a bag into the stadium?

Bags up to A4 size are permitted in the stadium subject to a search by stewards. Any bags larger than this will not be allowed entry. There is a luggage storage facility available at this venue, bag storage is priced at £10 per item. Other luggage storage options may be available in the local area in train stations or with local businesses through providers like Bounce and Stasher.

🎟️ Tickets

I have an issue with my ticket on the day, where can I go for help?

If you have an issue with your ticket on the day, you can visit the Ticket Office marked on the interactive map above. For further information and FAQs on tickets, please visit the ticketing FAQs.

❔ At the stadium

What should I do if I have a problem/emergency at the stadium?

If you have a problem or emergency at the stadium, report it to your nearest steward or volunteer who will be able to arrange immediate assistance.

Is there a lost and found office at the stadium?

If you lose an item while at the venue, speak to your nearest steward who will be able to assist you in locating the lost property office or visit the Information Point which can be found on the interactive map above.

Is the stadium covered if it rains?

All Women’s Rugby World Cup 2025 venues are covered but seats in the front rows may not be covered in the event of strong wind. Make sure to check the weather forecast in advance and dress for the weather come rain or shine!

Do I need to bring cash to the stadium?

No, all venues at Women’s Rugby World Cup 2025 are cashless so no cash is required.

Can I smoke or vape at the stadium?

No, smoking and the use of e-cigarettes is strictly prohibited inside all Women’s Rugby World Cup 2025 venues.

Are there match programmes available at the stadium?

An Official Tournament Guide is available from merchandise stores at each venue priced at £10 or you can purchase one online HERE. A special edition programme is also available for the Final, available around the ground or you can purchase it online HERE.

Is there merchandise available at the stadium?

Yes, merchandise can be bought from a number of merchandise units located around the stadium. You can find them on our interactive map above.

Are there water re-fill points at the stadium?

Yes, water re-fill points are available at the stadium and are shown on the interactive map above.

What is the Young Visitor Wristband Service?

The Young Visitor Wristband Service is available from the Information Point indicated on the interactive map. This service allows groups with young children to claim free wristbands with the responsible adult's phone number to help reunite the group in the event that a child is lost.

🍔 Food & Drink

Will food and drink be available at the stadium?

Yes, there is a range of food and drink options available at the stadium serving a mix of hot and cold food, plus alcoholic and soft drinks.

Can I bring my own food and drinks inside the stadium?

A small amount of food can be brought in for personal consumption, as well as water in metal or plastic bottles up to 750ml in size. It is prohibited to bring alcohol in from outside the venue.

Will allergens be signposted?

If you have any allergies or dietary requirements, please ask the staff at concessions stands for more information.

♿ Accessibility

Where can I find information about accessible tickets for a match?

Accessible ticket information can be found in the ticketing FAQs HERE.

Which stadium entrances are fully accessible?

You can find information on accessible stadium entrances on our interactive map and your ticket. For the best experience, it is recommended to enter via the turnstiles indicated on your ticket.

Is there a Sensory or Quiet Room available at this venue?

There is a Sensory Room available at this venue. This has limited space available on match days to ensure a comfortable experience. If you may need to use this space on matchday, please reach out to our ticketing team in advance HERE

I need accessibility assistance while I am at the stadium, where should I go?

You can find accessibility assistance at our Information Point which is indicated on the interactive map above.

Are there accessible or changing places toilet facilities available at this venue?

Accessible toilets are available throughout the venue. There is also a changing places toilet at the venue if required. Speak to stewards or volunteers if you require any assistance locating the closest to your seat.

Is there Audio-descriptive commentary available at this venue?

Yes, audio-descriptive commentary is available for this fixture, please contact the ticketing team in advance of your visit if you wish to make use of this and they will be able to assist you

Are there hearing loops available at this venue?

All venues are equipped with hearing loops in the Ticket Offices and other areas of the stadium, if you need assistance on the day, please contact a volunteer.

Can I bring an assistance dog to the stadium?

Fans attending the match with an assistance dog must notify us in advance of the match so that we can allocate your seat accordingly in the most appropriate area. This is to ensure the safety and comfort of spectators and their assistance dogs. Please notify us via the Contact Us form here. A member of our customer service team or a representative from the venue may contact you to discuss your requirements in more detail.

Can I bring medical equipment with me to the match?

Medications and medical equipment are permitted. Evidence of reasons for medication/medical equipment requirements must be provided to RWC upon request. Ticket Holders are encouraged to contact the Venue beforehand for any additional support required or for clarification/confirmation on what medication/medical equipment may be permitted.

Do I need a radar key to access the accessible toilets?

Yes, radar Keys are required to access accessible toilets at this venue. If you do not have a radar key and require assistance accessing these facilities, please contact a steward or volunteer.

🅿️ Stadium parking

Can I pre-book parking at the stadium?

A limited number of parking spaces are available to book in advance via the official Women’s Rugby World Cup 2025 parking website HERE.

Will parking be available on the day?

It is recommended to book parking in advance in the official car parks. Parking on local streets is subject to local signposted restrictions.

Is accessible parking available at this venue?

There are a limited number of Blue Badge accessible parking spaces available to book in advance via the official Women’s Rugby World Cup 2025 parking website HERE.

When do car parks open on a matchday?

The opening time of your booked car park will be shown on your confirmation email.

How far away from the stadium is the car park?

Estimated walking times to the stadium from the blue badge car park can be found on the official parking webpage HERE.

🏉 Double-header matches

Does my ticket allow me to watch both matches?

Yes, tickets for double-header matches permit access to the stadium for both matches.

Can I just attend one match in a double-header?

Yes, entry will be allowed to the stadium from the gates open time until half-time of the second match.

Can I leave the stadium and come back in between matches?

No, re-entry is not permitted at this venue. If you leave the ground, you will not be allowed to come back in.

London

The English capital with a sporting landmark at it's heart.

Allianz Stadium

Home team: England Rugby 🏉

Capacity: 82,000

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