Ticket holders - match day information

Presented By

 

EDEN PARK | NORTHLAND EVENTS CENTRE | WAITĀKERE

 

Eden Park

Please find below some important information for ticket holders for Rugby World Cup 2021  at Eden Park, Auckland

ENTRY TO THE VENUE

On Match Day you can enter through the following gates:

  • Gate A:                 Sections 401 – 407, West Stand GA
  • Gate D:                 Sections 408 – 415, East Stand GA
  • Gate E:                  Sections 317 – 320, 416 – 420, 629 – 636, East Stand GA
  • Gate H:                 Sections 321 – 327. 430 – 434, 637 – 644, West Stand GA

CHECK YOUR TICKET TYPE

If you have a child’s ticket but appear to be over the age of 15, you will be asked for photo ID at the venue.

KIDS ZONE

Keep the whole whānau entertained with a huge range of fun for all ages, including bouncy castle, face painting and trampoline. Join us inside this magical space near Gate A, open throughout the day.

COVID-19 INFORMATION

  • If you are experiencing COVID-19 symptoms, please stay at home.
  • There will be hand sanitizing and hand washing facilities readily available throughout the Stadium.
  • Cough and sneeze into your elbow.
  • Be kind to yourself and others.

IMPORTANT VENUE INFORMATION

Parking

Parking restrictions apply to streets in the immediate area. We encourage the use of public transport.

Complimentary Public Transport

Travel on regular buses, trains and special event buses is included with your match ticket to and from Eden Park. Simply show your ticket to your bus driver or staff present.

We are anticipating large crowds, so we highly recommend you utilise public transport and special event buses to avoid traffic and congestion. Remember to retain your match ticket after the match for the journey home on public transport.

Free bike valet parking is also available at Eden Park near Gate D on Cricket Avenue.

For full details about public transport, click Here.

Entry Information

When you get to the venue, ensure you have your officially purchased tickets with barcodes ready to scan. If you have any queries, please go to your nearest box office for further information.

Gate-specific entry applies for this event. Check your ticket for the gate details as entry will only be permitted via the stated gate.

SECURITY CHECKS

Patron and Bag Searches

  • Entrance to the venue shall only be authorised upon presentation of a valid ticket and/or accreditation for each individual person.
  • All patrons and their possessions may be subject to searches before entering the venue.
  • Metal detector wands may be used.
  • Searches may also be carried out during an event and when leaving the venue.
  • Patrons who refuse to participate in searches may be denied entry to the venue and asked to leave the venue.
  • Prohibited items will be confiscated.

CASHLESS VENUE

Eden Park is now fully cashless. Faster, safer and easier this means less time waiting in line and more time enjoying the game. Mastercard is the preferred payment partner of Rugby World Cup 2021.

WHEELCHAIR ACCESS

On road mobility parking is available on Cricket Avenue from 15:00 for those displaying a current mobility card. The best access is from Dominion Road, into Walters Road, and then left into Cricket Avenue.

Valid Match Day tickets are required to access these parking spaces and entry points. 

Wheelchair access to the venue is available at:

  • Gate C2:               North Stand
  • Gate D:                 Lower East Stand
  • Gate E:                  Lower East Stand & South Stand

FOOD AND DRINKS

You may bring into the venue empty water bottles to fill up at the water fountains in the concourse (no glass) and small amounts of home prepared food for personal consumption.

Food and beverage options are available for purchase inside the venue. Please be advised all bars are cashless  (eftpos, credit card, payWave only). You must be over 18 to purchase alcoholic beverages.

SMOKING

This is a smoke free, vape free venue. Patrons are asked to exit the venue to smoke/vape.

PASS OUTS

You can leave the venue and receive a pass out, but you will be subject to the same security checks on the way back in and must hold your Match Day ticket to re-enter.

NEED ASSISTANCE?

‘Txt help’ and your message to 226 on game day if you have any general questions or require assistance.

ALLOWED ITEMS

The following items are allowed in the venue:

  • Empty water bottles (includes reusable steel bottles).
  • Small amounts of food for personal consumption.
  • Small chiller bag.
  • Umbrellas.

PROHIBITED ITEMS

The following items are prohibited and will not be permitted in the venue:

  • Alcohol not purchased at the Venue.
  • Animals or pets, with the exception of guide dogs.
  • Illicit drugs.
  • Drones.
  • Prams and strollers.
  • Furniture, including but not limited to stools and picnic chairs.
  • Gang patches, colours or gang paraphernalia.
  • Dangerous weapons, including but not limited to knives, tasers, mace, chains, spurs, studded jewellery.
  • Cans (including aerosol cans), glass bottles (including “perfume bottles”), any breakable container.
  • Commercially produced takeaway food such as McDonalds, KFC, Burger King, Subway, pizza etc.
  • Patrons are welcome to bring small amounts of non-commercially produced food intended for the patron’s personal consumption.
  • Photographic, video or audio recording equipment for any purpose other than private non-commercial purposes, which may include, without limitation, video and/or audio recorders, camera tripods, monopods, lenses with a total focal strength of greater than 200mm and commercial digital video equipment. The Security staff will, at their sole discretion, determine whether or not an item is intended for personal or commercial use.
  • Selfie sticks.
  • Cameras and/or specialised photographic equipment intended for commercial use. The Event Management Staff will, at their sole discretion, determine whether or not an item is intended for personal or commercial use.
  • Sound amplifying devices including loudhailers, air horns or similar devices.
  • Skateboards, rollerblades, scooters or bikes.
  • Backpacks larger than 450mm high x 300mm deep x 300mm wide (approx. A3 size).
  • Flares, fireworks, laser pointers.
  • Skateboards, roller blades, scooters, or bicycles.
  • Musical instruments.
  • Signs or banners that are obscene, offensive or abusive.
  • Flag poles of more than one metre in length.
  • Any other item which the Event Management Staff (at their sole discretion) deems to be a prohibited item which may be a danger, or inconvenience, to any other patron.

Prohibited items will be confiscated and not returned.

TERMS AND CONDITIONS OF ENTRY

We're all about 'making life more eventful' but there are some really simple rules you need to follow to ensure we can make this happen. Just so there are no surprises when you arrive at the event, please make sure you read the Conditions of Entry to this Match Day.

** For customers that have chosen the Mobile Ticket Delivery option, please read the below information **

  1. DOWNLOAD IT BEFORE YOU ARRIVE TO AVOID DELAYS

Upon purchasing your ticket, you will receive a text with a link in it to the designated smartphone. Each mobile ticket has a unique barcode. Please ensure you open this link PRIOR to arriving at the venue as this will download the barcode to your phone browser. Ensure you leave the ticket(s) open in your browser or take screenshots. This way, should you have any issues connecting to the web at the venue; your ticket will already be available for access.

  1. FORWARD YOUR MATES THEIR TICKETS

If you have chosen to get all tickets sent to you, make sure you forward on the individual tickets to your family/friends to make it easy at the gate. They have to have a Smartphone too.

  1. CHARGE IT AND MAKE IT BRIGHT

Make sure your Smartphone is fully charged before you arrive at  the venue. Also, turn up the brightness on your smartphone before you get to the gate. This will help scan you in a lot quicker.

  1. NEED HELP WITH YOUR TICKETS?

Please contact Ticketek on +64 4 384 3840.

** For customers that have chosen the Print At Home Ticket Delivery option, please read the below information **

  1. PRINT IT

THE EMAIL ITSELF IS NOT A TICKET!

The Print At Home ticket is found as a PDF attachment of the email sent to you just after the confirmation email. Each Print At Home PDF attachment represents an individual ticket to the game with its own unique barcode that must be scanned for entry. If you purchased more than one ticket, make sure you print out and bring along each separate Print At Home PDF. Prior to the event please ensure you fold each Print At Home ticket as shown on your printout for quick entry into the venue.

  1. CHECK IT

What should my Print At Home ticket have on it? A barcode, door or gate number, row and seat number. A few Apple Mac users and customers with early versions of Adobe Acrobat have experienced difficulty printing Print At Homes, with ticket information being left off or barcodes printing incomplete. Such errors can prevent your Print At Home from being scanned. To find out how to avoid this problem, review our FAQ's here

To print your Print At Home you will need Adobe Reader version 6.0 or above (version 8.0 is recommended).

  1. BRING IT ON MATCH DAY

Our Print At Home tickets are so easy and simple that sometimes customers forget to bring them to the event!

  1. HAVING PROBLEMS?

If you're still having trouble please call Ticketek on +64 4 384 3840, or arrive early at the event to talk to someone at the box office.

Northlands Event Centre

Please find below some important information for ticket holders for Rugby World Cup 2021 at Northland Events Centre, Whangārei

 ENTRY TO THE VENUE

  • Public entry to the venue is via Gate A and Gate B.
  • Corporate Hospitality is via the East and West Corporate Entrances.

CHECK YOUR TICKET TYPE

If you have a child’s ticket but appear to be over the age of 15, you will be asked for photo ID at the venue.

KIDS & FESTIVAL ZONE

Keep the whānau entertained with a fun for all ages, including poi making, and a variety of food trucks on site. 

COVID-19 INFORMATION

  • If you are experiencing COVID-19 symptoms, please stay at home.
  • There will be hand sanitizing and hand washing facilities readily available throughout the Stadium.
  • Cough and sneeze into your elbow.
  • Be kind to yourself and others.

IMPORTANT VENUE INFORMATION

Parking

Parking is available on surrounding streets including Port Road, Porowini Avenue, Commerce Street, Okara Drive (western end) and car parks shown on the Fan Trail map. We encourage you to park in town and take the Fan Trail to the stadium.

Entry Information

When you get to the venue, ensure you have your officially purchased tickets with barcodes ready to scan. If you have any queries, please go to your nearest box office for further information.

Gate-specific entry applies for this event. Check your ticket for the gate details as entry will only be permitted via the stated gate.

SECURITY CHECKS

Patron and Bag Searches

  • Entrance to the venue shall only be authorised upon presentation of a valid ticket and/or accreditation for each individual person.
  • All patrons and their possessions may be subject to searches before entering the venue.
  • Metal detector wands may be used.
  • Searches may also be carried out during an event and when leaving the venue.
  • Patrons who refuse to participate in searches may be denied entry to the venue and asked to leave the venue.
  • Prohibited items will be confiscated.

PREFERRED PAYMENT

Mastercard is the preferred payment partner of Rugby World Cup 2021.

FOOD AND DRINKS

Enjoy delicious food options from around the world in the Festival Zone and in the concourse. Free water is available at the fountains in the concourse.

Bars are open in the concourse and at the terraces from Gate Opening time (eftpos, credit card, payWave, no cash) and close halfway through the second half of the last match.

Please be advised all bars are cashless  (eftpos, credit card, payWave only). You must be over 18 to purchase alcoholic beverages.

SMOKING

This is a smoke free, vape free venue. Patrons are asked to exit the venue to smoke/vape.

PASS OUTS

You can leave the venue and receive a pass out, but you will be subject to the same security checks on the way back in and must hold your Match Day ticket to re-enter.

ALLOWED ITEMS

The following items are allowed in the venue:

  • Empty water bottles (includes reusable steel bottles).
  • Small amounts of food for personal consumption.
  • Small chiller bag.
  • Umbrellas.

PROHIBITED ITEMS

The following items are prohibited and will not be permitted in the venue:

  • Alcohol not purchased at the Venue.
  • Animals or pets, with the exception of guide dogs.
  • Illicit drugs.
  • Drones.
  • Prams and strollers.
  • Furniture, including but not limited to stools and picnic chairs.
  • Gang patches, colours or gang paraphernalia.
  • Dangerous weapons, including but not limited to knives, tasers, mace, chains, spurs, studded jewellery.
  • Cans (including aerosol cans), glass bottles (including “perfume bottles”), any breakable container.
  • Commercially produced takeaway food such as McDonalds, KFC, Burger King, Subway, pizza etc.
  • Patrons are welcome to bring small amounts of non-commercially produced food intended for the patron’s personal consumption.
  • Photographic, video or audio recording equipment for any purpose other than private non-commercial purposes, which may include, without limitation, video and/or audio recorders, camera tripods, monopods, lenses with a total focal strength of greater than 200mm and commercial digital video equipment. The Security staff will, at their sole discretion, determine whether or not an item is intended for personal or commercial use.
  • Selfie sticks.
  • Cameras and/or specialised photographic equipment intended for commercial use. The Event Management Staff will, at their sole discretion, determine whether or not an item is intended for personal or commercial use.
  • Sound amplifying devices including loudhailers, air horns or similar devices.
  • Skateboards, rollerblades, scooters or bikes.
  • Backpacks larger than 450mm high x 300mm deep x 300mm wide (approx. A3 size).
  • Flares, fireworks, laser pointers.
  • Skateboards, roller blades, scooters, or bicycles.
  • Musical instruments.
  • Signs or banners that are obscene, offensive or abusive.
  • Flag poles of more than one metre in length.
  • Any other item which the Event Management Staff (at their sole discretion) deems to be a prohibited item which may be a danger, or inconvenience, to any other patron.

Prohibited items will be confiscated and not returned.

TERMS AND CONDITIONS OF ENTRY

We're all about 'making life more eventful' but there are some really simple rules you need to follow to ensure we can make this happen. Just so there are no surprises when you arrive at the event, please make sure you read the Conditions of Entry to this Match Day.

** For customers that have chosen the Mobile Ticket Delivery option, please read the below information **

  1. DOWNLOAD IT BEFORE YOU ARRIVE TO AVOID DELAYS

Upon purchasing your ticket, you will receive a text with a link in it to the designated smartphone. Each mobile ticket has a unique barcode. Please ensure you open this link PRIOR to arriving at the venue as this will download the barcode to your phone browser. Ensure you leave the ticket(s) open in your browser or take screenshots. This way, should you have any issues connecting to the web at the venue; your ticket will already be available for access.

  1. FORWARD YOUR MATES THEIR TICKETS

If you have chosen to get all tickets sent to you, make sure you forward on the individual tickets to your family/friends to make it easy at the gate. They have to have a Smartphone too.

  1. CHARGE IT AND MAKE IT BRIGHT

Make sure your Smartphone is fully charged before you arrive at  the venue. Also, turn up the brightness on your smartphone before you get to the gate. This will help scan you in a lot quicker.

  1. NEED HELP WITH YOUR TICKETS?

Please contact Ticketek on +64 4 384 3840.

** For customers that have chosen the Print At Home Ticket Delivery option, please read the below information **

  1. PRINT IT

THE EMAIL ITSELF IS NOT A TICKET!

The Print At Home ticket is found as a PDF attachment of the email sent to you just after the confirmation email. Each Print At Home PDF attachment represents an individual ticket to the game with its own unique barcode that must be scanned for entry. If you purchased more than one ticket, make sure you print out and bring along each separate Print At Home PDF. Prior to the event please ensure you fold each Print At Home ticket as shown on your printout for quick entry into the venue.

  1. CHECK IT

What should my Print At Home ticket have on it? A barcode, door or gate number, row and seat number. A few Apple Mac users and customers with early versions of Adobe Acrobat have experienced difficulty printing Print At Homes, with ticket information being left off or barcodes printing incomplete. Such errors can prevent your Print At Home from being scanned. To find out how to avoid this problem, review our FAQ's here

To print your Print At Home you will need Adobe Reader version 6.0 or above (version 8.0 is recommended).

  1. BRING IT ON MATCH DAY

Our Print At Home tickets are so easy and simple that sometimes customers forget to bring them to the event!

  1. HAVING PROBLEMS?

If you're still having trouble please call Ticketek on +64 4 384 3840, or arrive early at the event to talk to someone at the box office.

WAITĀKERE Stadium, Auckland

Please find below some important information for ticket holders for Rugby World Cup 2021 at WAITĀKERE Stadium, Auckland

 ENTRY TO THE VENUE

  • Public entry to the venue is via Top Gate, near the entrance to the Arena off Central Park Drive.

CHECK YOUR TICKET TYPE

If you have a child’s ticket but appear to be over the age of 15, you will be asked for photo ID at the venue.

KIDS & FESTIVAL ZONE

Keep the whānau entertained with a fun for all ages, including poi making, and a variety of food trucks on site.

COVID-19 INFORMATION

  • If you are experiencing COVID-19 symptoms, please stay at home.
  • There will be hand sanitizing and hand washing facilities readily available throughout the Stadium.
  • Cough and sneeze into your elbow.
  • Be kind to yourself and others.

IMPORTANT VENUE INFORMATION

Parking

We are anticipating large crowds at this event. Parking available on surrounding streets, we suggest you arrive early to secure your place.

Cycling

Free bike valet parking is available near the main gate outside the arena on Central Park Drive.

Public transport

Please note public transport and special event buses are NOT included in match tickets for games at Waitākere Stadium.

Use the Journey Planner to check the times of regular bus and train services to the venue.

Entry Information

When you get to the venue, ensure you have your officially purchased tickets with barcodes ready to scan.

Public entry is via the main gate outside the arena on Central Park Drive.

If you have any queries, please go to your nearest box office for further information.

SECURITY CHECKS

Patron and Bag Searches

  • Entrance to the venue shall only be authorised upon presentation of a valid ticket and/or accreditation for each individual person.
  • All patrons and their possessions may be subject to searches before entering the venue.
  • Metal detector wands may be used.
  • Searches may also be carried out during an event and when leaving the venue.
  • Patrons who refuse to participate in searches may be denied entry to the venue and asked to leave the venue.
  • Prohibited items will be confiscated.

 

PREFERRED PAYMENT

Mastercard is the preferred payment partner of Rugby World Cup 2021.

WHEELCHAIR ACCESS

Wheelchair access to the venue is available at the Top Gate with a path around to the grandstand seating.

FOOD AND DRINKS

Enjoy delicious food options from around the world in the Festival Zone. Free water is available at the venue too.

Bars are open in the grandstand from Gate Opening time (eftpos, credit card, payWave, cash) and close halfway through the second half of the last match.


You must be over 18 to purchase alcoholic beverages.

SMOKING

This is a smoke free, vape free venue. Patrons are asked to exit the venue to smoke/vape.

PASS OUTS

You can leave the venue and receive a pass out, but you will be subject to the same security checks on the way back in and must hold your Match Day ticket to re-enter.

ALLOWED ITEMS

The following items are allowed in the venue:

  • Empty water bottles (includes reusable steel bottles).
  • Small amounts of food for personal consumption.
  • Small chiller bag.
  •  

PROHIBITED ITEMS

The following items are prohibited and will not be permitted in the venue:

  • Alcohol not purchased at the Venue.
  • Animals or pets, with the exception of guide dogs.
  • Illicit drugs.
  •  
  • Prams and strollers.
  • Furniture, including but not limited to stools and picnic chairs.
  • Gang patches, colours or gang paraphernalia.
  • Dangerous weapons, including but not limited to knives, tasers, mace, chains, spurs, studded jewellery.
  • Cans (including aerosol cans), glass bottles (including “perfume bottles”), any breakable container.
  • Commercially produced takeaway food such as McDonalds, KFC, Burger King, Subway, pizza etc.
  • Patrons are welcome to bring small amounts of non-commercially produced food intended for the patron’s personal consumption.
  • Photographic, video or audio recording equipment for any purpose other than private non-commercial purposes, which may include, without limitation, video and/or audio recorders, camera tripods, monopods, lenses with a total focal strength of greater than 200mm and commercial digital video equipment. The Security staff will, at their sole discretion, determine whether or not an item is intended for personal or commercial use.
  • Selfie sticks.
  • Cameras and/or specialised photographic equipment intended for commercial use. The Event Management Staff will, at their sole discretion, determine whether or not an item is intended for personal or commercial use.
  • Sound amplifying devices including loudhailers, air horns or similar devices.
  • Skateboards, rollerblades, scooters or bikes.
  • Backpacks larger than 450mm high x 300mm deep x 300mm wide (approx. A3 size).
  • Flares, fireworks, laser pointers.
  • Skateboards, roller blades, scooters, or bicycles.
  • Musical instruments.
  • Signs or banners that are obscene, offensive or abusive.
  • Flag poles of more than one metre in length.
  • Any other item which the Event Management Staff (at their sole discretion) deems to be a prohibited item which may be a danger, or inconvenience, to any other patron.

Prohibited items will be confiscated and not returned.

TERMS AND CONDITIONS OF ENTRY

We're all about 'making life more eventful' but there are some really simple rules you need to follow to ensure we can make this happen. Just so there are no surprises when you arrive at the event, please make sure you read the Conditions of Entry to this Match Day. And remember, we all must play by the rules!

** For customers that have chosen the Mobile Ticket Delivery option, please read the below information **

  1. DOWNLOAD IT BEFORE YOU ARRIVE TO AVOID DELAYS

Upon purchasing your ticket, you will receive a text with a link in it to the designated smartphone. Each mobile ticket has a unique barcode. Please ensure you open this link PRIOR to arriving at the venue as this will download the barcode to your phone browser. Ensure you leave the ticket(s) open in your browser or take screenshots. This way, should you have any issues connecting to the web at the venue; your ticket will already be available for access.

  1. FORWARD YOUR MATES THEIR TICKETS

If you have chosen to get all tickets sent to you, make sure you forward on the individual tickets to your family/friends to make it easy at the gate. They have to have a Smartphone too.

  1. CHARGE IT AND MAKE IT BRIGHT

Make sure your Smartphone is fully charged before you arrive at  the venue. Also, turn up the brightness on your smartphone before you get to the gate. This will help scan you in a lot quicker.

  1. NEED HELP WITH YOUR TICKETS?

Please contact Ticketek on +64 4 384 3840.

** For customers that have chosen the Print At Home Ticket Delivery option, please read the below information **

  1. PRINT IT

THE EMAIL ITSELF IS NOT A TICKET!

The Print At Home ticket is found as a PDF attachment of the email sent to you just after the confirmation email. Each Print At Home PDF attachment represents an individual ticket to the game with its own unique barcode that must be scanned for entry. If you purchased more than one ticket, make sure you print out and bring along each separate Print At Home PDF. Prior to the event please ensure you fold each Print At Home ticket as shown on your printout for quick entry into the venue.

  1. CHECK IT

What should my Print At Home ticket have on it? A barcode, door or gate number, row and seat number. A few Apple Mac users and customers with early versions of Adobe Acrobat have experienced difficulty printing Print At Homes, with ticket information being left off or barcodes printing incomplete. Such errors can prevent your Print At Home from being scanned. To find out how to avoid this problem, review our FAQ's here

To print your Print At Home you will need Adobe Reader version 6.0 or above (version 8.0 is recommended).

  1. BRING IT ON MATCH DAY

Our Print At Home tickets are so easy and simple that sometimes customers forget to bring them to the event!

  1. HAVING PROBLEMS?

If you're still having trouble please call Ticketek on +64 4 384 3840, or arrive early at the event to talk to someone at the box office.

We look forward to seeing you there!


DO NOT REPLY TO THIS EMAIL. This mailbox is not monitored, for any ticketing queries please send to online@ticketek.co.nz or call Ticketek on +64 4 384 3840.